When starting out as a Concierge you are in for a career of surprises. In fact, if the surprises ever stop, then that’s your cue to retire, change careers or write a book. As a young man entering the realms of the social elite from the perspective of service, I realized I was a total rube and had a lot to learn.
The first lesson I learned was to pretend I could produce anything asked of me. Then give it my best shot. Fortunately, I managed to pull off even ridiculous requests. Like the time a guest occupying the penthouse suite asked for a tow truck instead of limo services in Fayetteville NC. I didn’t ask and I never knew why the gentleman wanted a tow truck as his means of transportation when planning an otherwise elegant evening out on the town. He probably lost a bet or something like that. Continue reading