5 Attributes Every Concierge Should Have

Landing a job as a Concierge hardly makes you good at what you’ve been hired to do. It’s the hands-on, can-do performance that sets an excellent Concierge apart from the applicant that looks good on paper. I understand that everyone needs to start somewhere, and of course, there is no fault in that, however having and honing tools of the trade will keep you, your clients and your employer happy long after your first day.

Guests will ask for basics like local restaurant recommendations to the bizarre, but usually won’t inquire about more obscure interests like say Toronto drone photography near me or something of the sort. The wide range of demands is equal only to the multiple personalities that walk through the lobby door. Therefore, the Concierge should be unflappable, no matter what the request and respond appropriately.  Continue reading 5 Attributes Every Concierge Should Have

5 Simple Things to Know as a Concierge

When starting out as a Concierge you are in for a career of surprises. In fact, if the surprises ever stop, then that’s your cue to retire, change careers or write a book. As a young man entering the realms of the social elite from the perspective of service, I realized I was a total rube and had a lot to learn.

The first lesson I learned was to pretend I could produce anything asked of me. Then give it my best shot. Fortunately, I managed to pull off even ridiculous requests. Like the time a guest occupying the penthouse suite asked for a tow truck instead of limo services in Fayetteville NC. I didn’t ask and I never knew why the gentleman wanted a tow truck as his means of transportation when planning an otherwise elegant evening out on the town. He probably lost a bet or something like that.  Continue reading 5 Simple Things to Know as a Concierge