Landing a job as a Concierge hardly makes you good at what you’ve been hired to do. It’s the hands-on, can-do performance that sets an excellent Concierge apart from the applicant that looks good on paper. I understand that everyone needs to start somewhere, and of course, there is no fault in that, however having and honing tools of the trade will keep you, your clients and your employer happy long after your first day.
Guests will ask for basics like local restaurant recommendations to the bizarre, but usually won’t inquire about more obscure interests like say Airbnb Manager St Catharines ON or something of the sort. The wide range of demands is equal only to the multiple personalities that walk through the lobby door. Therefore, the Concierge should be unflappable, no matter what the request and respond appropriately. Continue reading
“Stay in the present” my wife calls out to me as I leave for work each day. By this, she means that if I take care of what needs to be handled in the moment the next moment, the future, will take care of itself. She understands that my position is a demanding one where I have an unending stream of requests placed on me from the minute I clock-in until the last parting good night of the day. She also knows I love my work, and put my heart and soul into serving our guests.
So, what’s to become of concierge services in the future? What will your hotel Concierge be in 50 years – a human or an android? The concept isn’t hard to imagine if a digital marketing company takes the profession by the lapels and shoots it right into the dimension of AI. I can’t help but wonder if the profession will be even remotely similar to what we know it to be now. Continue reading